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Frequently Asked Questions
Q What is the Minimum Order Quantity (MOQ)?
One unit is acceptable. For larger quantities, please contact us for volume pricing and logistics details.
Q Are you a professional manufacturer?
Yes, we are a manufacturer. Quality is assured from our production line directly to your location.
Q What information is needed for a customized project design?
Please provide your location, average daily electricity consumption (kWh), required voltage, and available installation area size or photos.
Q What is the typical lead time for orders?
Standard sets can be shipped within 15 days. For bulk orders or customized solutions, lead times vary based on quantity.
Q What are the warranty terms for the system components?
We offer a 10-year warranty for the Solar System and Mounting System, 3 years for the Solar Inverter, and 1-5 years for batteries depending on the type (Lead-Acid vs. Lithium).
Q How is the product protected during shipping?
We take great care in packaging. The complete system is packed in reinforced wooden crates to ensure it arrives without damages.